What country are you using the miner in?.Frequency of the unit (Shown as Freq on sticker).Mac address of the unit (Shown as ETH on sticker).If the issue still persist, please open the device and take few internal pictures and and send to customer support with below informations. Hotspot going offline for no reason without any error.Ĭheck power adpater and make sure it's firmely connected and check compute module is inserted fully. To solve the error, please update helium mobile application. Request Failed with status code 404 when setting location However, if you have an older hotspot to resolve this issue we recommend that you plug the hotspot into a wired ethernet connection for approximately 30 minutes and then retry with wireless. We fixed this issue in firmware version 2021.05.26.2, hotspots from batch 2 onwards should have a fix already applied. Typically, only occurring on iPhones & iPads this issue relates to there being too many wi-fi networks being detected by the hotspot. Make sure to asserted the location for your hotspot. If you see concentrator module status is false in the local diagnostics page Radio Operational OK showing as False in diagnostics If no lights on ethernet turn on and rest has been checked this could be the cause. The USB circuitry has an issue, connect a wired ethernet cable to help confirm.Please make sure JP3 jumper not connected and JP4 jumper in 1-2 mode. The Daughterboard is in programming mode disabling USB, check JP3 & JP4.The Daughterboard has become loose in transit, open case and check board is correctly seated.The Bluetooth Adaptor has become loose in transit - Check diagnostics page to confirm.Characteristics 7731de63 Device not connected.No onboarding key found or Hotspot not found on Onboarding Server.Hotspot going offline for no reason without any error.Request Failed with status code 404 when setting location.Radio Operational OK showing as False in diagnostics.The Green LED is blinking rapidly with few seconds intervall.Device is not booting/Green activity light is off.Hotspot is not detecting Wi-Fi networks.Hotspot is not showing in the Helium App.If you are having trouble with setting up your hotspot or you have got a query, the following tips may help.
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